Our greatest responsibility at 11kk is making sure your enjoyment stays just that — enjoyable. Betting is entertainment. But sometimes entertainment can become a habit, and that's when it becomes a problem. At 11kk, we believe awareness is the best protection. On this page, we explain how to bet responsibly and where to turn if you ever need help.
Betting is one of humanity's oldest forms of entertainment. Placing a wager while watching a cricket match adds to the excitement — that's perfectly natural. But when that thrill becomes so overwhelming that someone spends beyond their means, falls into debt, or hides their betting from family, it's no longer just entertainment.
11kk's position is crystal clear: We want every member to enjoy betting happily and responsibly. If you ever feel betting is getting out of control — reaching out for help is the bravest thing you can do.
Responsible betting means only wagering what you can afford to lose — money whose loss won't affect your daily life. Keep in mind that consistently profiting from betting is, in reality, very unlikely. It's entertainment, not a livelihood.
Responsible gambling is taken very seriously at 11kk. We don't just write the rules — we genuinely work to protect our members' wellbeing. That's why our platform offers a range of tools and features designed to keep you safe.
11kk provides these tools free of charge to help members bet responsibly.
Set your own daily, weekly, or monthly deposit limits. Betting stops automatically once the limit is reached.
Effective ImmediatelySet a maximum daily or weekly betting amount. This keeps your spending within budget.
Independent ControlsSet a daily limit on how long you spend on the platform. You'll receive an automatic alert when your time is up.
Time ManagementTemporarily suspend your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Take a BreakApply for a self-exclusion lasting anywhere from 6 months to 5 years. No new accounts can be created during this period.
Permanent OptionOnce a set time or spend threshold is reached, 11kk will automatically send you a reminder notification.
Automatic AlertsContact our support team to activate any of these tools:
support@11kk.wineBetting addiction doesn't happen overnight — it builds gradually. That's why spotting the early warning signs matters. If any of the following apply to you or someone close to you, please seek help.
If you answered "Yes" to 3 or more questions, please reach out to our support team.
Read through the questions below carefully and select the ones that apply to you.
Setting betting limits on 11kk is simple. Just follow these 4 easy steps.
Log in to your 11kk account and go to your Profile Settings.
Go to "Responsible Betting" in Settings, or let us know directly via Support Chat.
Daily / Weekly / Monthly — choose any limit type and set your preferred amount.
Limits take effect immediately upon confirmation. Decreasing a limit is instant; increasing one takes effect after 24 hours.
Set a maximum daily deposit amount. Once the limit is reached, deposits will be paused for the rest of that day.
InstantSet a cap on how much you wager in a week. You'll receive an alert as you approach the limit.
WeeklySet the maximum amount you're comfortable losing in a month. Once that limit is reached, betting will stop automatically.
Monthly ProtectionSet a maximum playtime per session. When the time is up, your account will be placed on a temporary break.
Time ControlA short cooling-off period (1–30 days) or a longer self-exclusion (6 months–5 years) — both options are available.
Full BreakWe don't just write the rules — we genuinely work to support our members' wellbeing.
There's no language barrier when it comes to responsible betting. Our entire team speaks Bengali and is ready to assist you.
All responsible betting enquiries are completely confidential. Your situation will never be disclosed to anyone.
No one under the age of 18 may use 11kk under any circumstances. This is our strictest rule.
Our system automatically alerts members when it detects unusual betting patterns.
When needed, 11kk helps members connect with professional mental health services.
If a member's family has concerns, they too can reach out to us for support.
Have fun, play safe. All of 11kk's responsible betting tools are available to you, completely free.